Privacy Policy

Last updated: March 25, 2025

1. Introduction

William Roberts Coaching and Advisory Ltd ("we", "our", or "us"), operating as GoodGrid, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GoodGrid platform.

Please read this Privacy Policy carefully. By accessing or using GoodGrid, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using GoodGrid, including:

  • Contact information (name, email address, etc.)
  • Account information (username, password, etc.)
  • Profile information (organization, bio, social media accounts, etc.)
  • Payment information (processed securely through our payment processor, Stripe)
  • Communications with us or other users through our platform

2.2 Automatically Collected Information

When you access or use GoodGrid, we may automatically collect:

  • Device information (IP address, browser type, operating system, etc.)
  • Usage information (pages visited, time spent, etc.)
  • Location information (general location based on IP address)
  • Cookies and similar technologies data

3. How We Use Your Information

We may use your information for various purposes, including to:

  • Provide, maintain, and improve GoodGrid
  • Process transactions and send transaction notifications
  • Respond to your inquiries and provide customer support
  • Send administrative information, updates, and marketing communications
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other unauthorized activity
  • Comply with legal obligations

3.1 Legal Basis for Processing (GDPR Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on one or more of the following legal bases:

  • Performance of a contract (e.g. when you create a campaign or make a sponsorship)
  • Compliance with legal obligations
  • Your consent (e.g. for marketing or non-essential cookies)
  • Our legitimate interests (e.g. to improve and secure our services)

4. Sharing Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. We may use third-party analytics tools to better understand usage patterns and improve the Platform. These tools may collect information about your device and interaction with the site, but do not identify you personally.

4.1.1 Analytics Services

We use PostHog, a privacy-focused analytics service, to help us understand how users interact with GoodGrid. PostHog collects information such as pages visited, time spent on the site, referring websites, and general location data based on IP addresses. This information helps us improve our Platform and provide a better user experience. PostHog may use cookies and similar technologies to collect this information. You can learn more about PostHog's privacy practices at https://posthog.com/privacy.

4.2 Campaign Creators and Sponsors

When you sponsor a campaign, your name and public message (if provided) may be visible to the Campaign Creator and other users. Your email address and payment details are never shared with Campaign Creators. When you create a campaign, certain profile information you provide (such as your name, avatar, location, and bio) may be visible to users who view your campaign.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy.

4.5 Hosting

Our platform is developed, hosted, and deployed using Replit, a third-party cloud-based development and hosting provider. As such, some technical and operational data (such as IP addresses, application logs, or errors) may be processed by Replit as part of service delivery. Replit is subject to its own privacy and security practices, which you can read at https://replit.com/site/privacy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on GoodGrid, analyze traffic, and personalize content.

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and remember information like login details, preferences, and activity.

5.2 Types of Cookies We Use

  • Essential Cookies – Required for the website to function properly (e.g., session management, login functionality).
  • Analytics Cookies – Help us understand how users interact with the site (e.g., page views, time on site).
  • Functionality Cookies – Remember your preferences to personalize your experience.
  • Marketing Cookies – Used to deliver relevant advertising or track effectiveness of campaigns (only if enabled and with consent).

5.3 Your Choices

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being used. However, some parts of the Platform may not function properly without essential cookies.

5.4 Cookie Consent

When you first visit GoodGrid, you will be asked to accept or reject non-essential cookies via a cookie banner. You can update your preferences at any time by revisiting the cookie settings.

5.5 Third-Party Cookies

Some cookies may be set by third-party services we use, such as Stripe (for secure payments), analytics providers, or embedded content like videos or social share buttons. These services have their own privacy and cookie policies.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.We also require our third-party partners, including Stripe, to implement appropriate security measures aligned with industry standards.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to erase your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

GoodGrid is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

William Roberts Coaching and Advisory Ltd
Company Number: 15629688
Email: support@goodgrid.io