Terms and Conditions
Last updated: 19 October 2026
1. Introduction
Welcome to GoodGrid. These Terms and Conditions govern your use of the GoodGrid platform and services operated by Kelmoss Ltd, a company incorporated in England (company number 15629688).
By accessing or using GoodGrid, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.
2. Definitions
"Company", "We", "Us", or "Our" refers to Kelmoss Ltd, the operator of GoodGrid.
"Platform" or "Service" means the GoodGrid website and related services.
"User", "You", or "Your" refers to individuals who access or use the GoodGrid platform.
"Campaign Creator" means a User who creates and manages a campaign on the Platform.
"Sponsor" means a User who purchases grid spaces on a campaign.
"Content" means text, images, videos, and other materials that Users upload, post, or transmit on the Platform.
3. Account Creation and Usage
3.1 User Eligibility
To create an account, run a campaign or sponsor a square, you must be at least 18 years of age and capable of forming a binding contract. By creating an account or making a payment, you confirm that you meet these requirements. Public campaign pages may also be viewed by others. Campaign Creators, including schools, must have an appropriate basis and any required permissions before publishing identifiable information about children.
3.2 Account Registration
When registering, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Account Termination
We reserve the right to suspend or terminate your account, at our sole discretion, without notice, for conduct that we determine violates these Terms, is harmful to other Users, or is harmful to our business interests.
4. User Content and Conduct
4.1 Content Ownership
You retain all rights to Content you submit, post, or display on GoodGrid. By providing Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your Content for the purposes of operating and improving the Platform.
4.2 Prohibited Content
You may not post Content that:
- Is illegal, harmful, threatening, abusive, harassing, defamatory, or invasive of another's privacy
- Infringes any patent, trademark, copyright, or other intellectual property rights
- Contains software viruses or harmful code
- Constitutes unsolicited commercial communications ("spam")
- Promotes illegal activities or substances
- Contains political campaigning, gambling, or adult content
4.3 User Conduct
You agree not to:
- Use the Platform in any manner that could interfere with or disrupt the Service
- Attempt to gain unauthorized access to any part of the Platform
- Use automated means to access or collect data from the Platform without our prior consent
- Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
5. Campaigns and Sponsorships
5.1 Campaign Creation
Campaign Creators may create campaigns that comply with these Terms. By creating a campaign, you warrant that all information provided is truthful and accurate.
5.2 Campaign Management
Fundraising totals show gross sponsorship amounts recorded at successful checkout, before refunds, disputes and fees; they are not a bank balance. Refund and dispute updates are shown separately in the organiser's Payments report. They do not automatically release sponsored squares for resale. Organisers should check Stripe for the latest transaction and payout status.
Campaign Creators are responsible for managing their campaigns, including responding to enquiries from Sponsors and fulfilling any commitments made in the campaign description.
Campaign owners may invite trusted co-organisers, who must use their own accounts. Editors can change campaign content and updates; promoters can preview the campaign and use its promotion tools. Neither role can manage Stripe, publish or delete the campaign, change its currency, prices or inventory, or manage the team. The owner retains those controls and should remove access when a collaborator no longer needs it. Inviting someone does not transfer ownership of the campaign or its connected payment account.
5.3 Sponsorships
Sponsors choose a number of squares and may pay more than the Campaign Creator's stated minimum per square. Extra payment does not sponsor additional squares. A sponsorship supports the Campaign Creator's campaign; GoodGrid does not promise the campaign's outcome or verify its eligibility for charitable tax relief. Whether a particular payment qualifies for tax relief depends on the organisation and applicable law. The Campaign Creator is responsible for its campaign statements, use of funds, and sponsorship refund requests. Refund and cancellation rights under applicable law are not excluded by these Terms. Organisers handle sponsorship refunds and disputes through their connected Stripe account, subject to Stripe's rules.
5.4 Fees and Payments
Publishing on the free plan costs £0 upfront for one year. GoodGrid does not take a percentage of sponsorship payments. After a free-plan campaign raises at least £200 in qualifying sponsorships (or the verified GBP equivalent for other supported currencies), a one-time £10 GBP success fee is due for that campaign. It is a separate GoodGrid service charge and is not deducted from sponsorships. For foreign currencies, GBP settlement amounts or an appropriate reference exchange rate establish the threshold; this is not a promise about the rate your bank or Stripe will apply to your payout. GoodGrid bears its own normal card-processing costs for its £10 charge.
For free-plan campaigns, the success-fee payment is authorised at publication through Stripe's secure card setup. The £10 is not charged at publication. New sponsorship payments go to the organiser's connected Stripe account; GoodGrid's own service charges are billed separately.
If a success fee remains unresolved for 14 days, new sponsorships for that campaign are paused. This pause does not change existing sponsorship funds or records. A campaign that reaches the threshold while covered by an active subscription has its success fee waived permanently. A success fee legitimately owed from an earlier free-plan period remains payable.
The optional subscriber plan costs £9/month. Its benefits apply through the paid period; if the subscription is cancelled, campaigns retain any remaining part of their original one-year publication allowance, including paid extensions. Where a legacy campaign has no recorded publication date, we give 30 days’ notice. A seven-day grace period applies to a subscription renewal payment issue. Eligible campaign extensions, where offered, are separately priced before payment; the current extension is £5 for 60 days. These are optional GoodGrid service charges, not deductions from sponsorships. The pricing page and payment confirmation show the applicable GoodGrid price before you agree to a charge. Any change to our prices is prospective and subject to notice and applicable law.
The Campaign Creator's connected Stripe account is responsible for Stripe sponsorship-processing fees and any applicable conversion, banking, refund or dispute costs under its own agreements. The sponsor's bank may separately charge a currency-conversion fee. These third-party amounts vary and may reduce the organiser's bank payout; the amount raised is not a promise of the net amount received. Payout availability depends on Stripe verification, settlement and payout schedules. GoodGrid is responsible for charges made by GoodGrid for its own services, subject to applicable rights.
Optional supporter tips
Supporters may choose an optional tip to GoodGrid to help support the platform and keep fees low. No tip is selected automatically, and choosing No tip does not change the sponsorship or the squares received. Tips go to Kelmoss Ltd, not the campaign, and are not charitable donations to the campaign or eligible for Gift Aid through GoodGrid. The sponsorship, tip and total are shown separately before payment. Tips do not count towards campaign fundraising totals or the £200-equivalent success-fee threshold and do not replace the organiser's platform fees.
The sponsorship and optional tip are charged together on the organiser's connected Stripe account. GoodGrid receives the tip as a Stripe application fee. The organiser pays Stripe processing on the whole payment, including the tip; the rate depends on their account, country, card and currency. GoodGrid bears costs applying to its own tip revenue, including any applicable currency conversion.
Organisers manage supporter refunds through Stripe. A full charge refund returns both sponsorship and tip to the supporter. A partial charge refund is allocated proportionally between them, subject to minor-unit rounding. GoodGrid returns the corresponding share of its collected application fee to the organiser's Stripe account; this application-fee refund is not a separate payment to the supporter. On a lost dispute GoodGrid returns the proportion of its fee attributable to the disputed payment, without taking responsibility for sponsorship amounts or the organiser's dispute fees. These rules do not exclude statutory refund or other consumer rights. Contact support@goodgrid.io for questions about a tip.
5.5 Campaign Verification
We may, at our sole discretion, verify the identity of Campaign Creators through third-party services such as Stripe Connect. Verification does not imply endorsement or guarantee by GoodGrid.
5.6 Campaign Moderation and Removal
We reserve the right to remove, suspend, or reject any campaign that we believe violates these Terms, is misleading, fraudulent, or not aligned with our values or community standards. Campaigns may be reviewed manually or automatically.
5.7 No Guarantee of Outcome
GoodGrid supplies tools for Campaign Creators to fundraise; Campaign Creators, not GoodGrid, make and are responsible for their own campaign promises and use of funds. We do not guarantee that a campaign will achieve its goal. Sponsors should assess campaign information before paying. This allocation of campaign responsibilities does not remove any non-excludable legal duties GoodGrid owes for its own service.
6. Third-Party Services
6.1 Stripe Integration
New sponsorship payments are processed on the Campaign Creator's connected Stripe account, subject to account verification and the applicable Stripe agreements. Stripe handles settlement and payout schedules; bank deposits are not immediate. Stripe may delay, withhold, reverse or dispute payments under its rules. Organisers manage their sponsorship transactions, refunds and disputes through Stripe. GoodGrid does not store full card numbers; Stripe handles card details. Your rights against GoodGrid for its own service are not excluded by Stripe's involvement. Connected-account terms are available at https://stripe.com/connect-account/legal.
6.2 Analytics Services
GoodGrid uses optional analytics services, including PostHog and Replit Analytics, to improve user experience, resolve technical issues, and develop features. Non-essential custom analytics events are sent only after you grant analytics-cookie consent. You can withdraw that consent through the cookie settings and learn more in our Privacy Policy.
7. Intellectual Property
The GoodGrid name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Kelmoss Ltd or its affiliates. You may not use these marks without our prior written permission.
All content, features, and functionality of the Platform, including text, graphics, logos, icons, and images, are the exclusive property of Kelmoss Ltd or its licensors and are protected by copyright, trademark, and other intellectual property laws.
8. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer and data-protection rights. GoodGrid remains responsible for its own conduct and service obligations. The following limitations apply only to the extent permitted by law and do not transfer GoodGrid's own responsibilities to Campaign Creators or Sponsors.
To the maximum extent permitted by law, Kelmoss Ltd, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service
- Any conduct or content of any third party on the Service
GoodGrid does not control or endorse the content or outcomes of campaigns. Campaign Creators are responsible for their own statements and promises; this does not exclude any liability GoodGrid may have under applicable law for its own actions.
9. Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Kelmoss Ltd expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Indemnification
You agree to defend, indemnify, and hold harmless Kelmoss Ltd, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
11. Governing Law
These Terms are governed by the laws of England and Wales to the extent permitted by applicable law. This does not take away any mandatory consumer protections or access to a court that cannot legally be excluded in your country of residence. Where permitted, disputes are subject to the courts of England and Wales.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on the Platform and updating the "Last updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.
13. Acceptable Use Policy
You may only use GoodGrid for lawful purposes. You agree not to use the Platform to:
- Create or promote fraudulent, misleading, or deceptive campaigns
- Solicit funds for illegal, harmful, or high-risk activities (e.g., weapons, controlled substances, hate groups)
- Circumvent platform fees or Stripe Connect policies
- Harvest or misuse personal data of other users
- Engage in harassment, discrimination, or abuse
We reserve the right to suspend or remove users and campaigns that violate this policy.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Kelmoss Ltd
Company Number: 15629688
Address: 124 City Road, London, EC1V 2NX
Email: support@goodgrid.io