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GoodGrid help centre
Practical answers for getting your fundraiser ready, taking payments and bringing people along. No jargon; just the next useful step.
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15 guides
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Getting started 5 min read
Create your first campaign
From your first draft to a published fundraising page: choose a template, tell your story, set up your grid and connect payments.
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Payments 6 min read
Set up Stripe and receive payments
Choose the right account country, finish Stripe-hosted setup, understand account checks and find help if verification or payouts are delayed.
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Campaign setup 5 min read
Choose your grid, shape and images
Understand square counts, custom shapes, ribbon grids, prices and the difference between a grid reveal image and campaign page imagery.
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Campaign setup 4 min read
Write a campaign people understand
Make your purpose, use of funds and next step clear, with useful images and honest updates that help supporters decide.
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Growing support 6 min read
Launch and promote your campaign
A practical launch checklist, ready-to-adapt promotion messages, sharing tools and a sustainable plan for attracting your first supporters.
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For supporters 4 min read
Sponsor a square on a campaign
Choose squares, check the price and currency, complete secure checkout and know what to do if your payment or grid update seems stuck.
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Payments 4 min read
Understand fees, currencies and payouts
Separate campaign sponsorships from GoodGrid fees, Stripe costs, optional contributions and the amount that reaches your bank.
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Growing support 4 min read
Understand your campaign analytics
Use date ranges, visits, sponsorships and sharing activity to spot useful trends without confusing gross totals with payouts or guessing why someone left.
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Troubleshooting 5 min read
Get help when something is not working
Find practical next steps for private drafts, uploads, distorted shapes, payment setup errors, pending sponsorships and safe support requests.
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Payments 4 min read
Handle sponsorship refunds and disputes
Find the correct payment in your Stripe account, handle refund requests and understand what happens to sponsored squares.
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Payments 3 min read
Find payment records and understand tax questions
Find sponsorship records and Stripe receipts, distinguish them from tax certificates, and understand Gift Aid limitations.
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Campaign setup 4 min read
End, extend or delete a campaign
Archive a published campaign, check hosting time, delete an unused draft or request account deletion without confusing the different actions.
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For supporters 3 min read
Understand supporter details and privacy
Choose public sponsor details, request removal of a message or image, and find privacy, account security and email controls.
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Growing support 4 min read
Work with a team and use promotion tools
Invite editors and promoters without sharing a password, and use the live event screen, QR posters and campaign sharing assets.
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Payments 4 min read
Start, manage or cancel the monthly plan
Understand the optional £9/month plan, manage billing on Stripe and check what happens to campaign coverage when you cancel.
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