Where the money goes

Sponsorships go to the organiser's connected Stripe account. GoodGrid does not hold the sponsorship funds. Stripe handles payment processing and payouts to the bank account you provide.

Your Stripe account country describes where you or your organisation are based. It is not the sponsorship currency or a way to choose a different fee. Stripe's country eligibility and verification requirements apply.

Complete payment setup

  1. On your dashboard, choose Set up payments or Finish your Stripe setup. On the campaign checklist, choose Connect Stripe or Finish your Stripe setup.
  2. In Country for your Stripe account, choose where you or your organisation are based, then choose Continue to Stripe.
  3. Enter identity, organisation and bank details on Stripe, not in a message to GoodGrid.
  4. Return to GoodGrid and use Check setup status. To continue a saved attempt, use Resume Stripe setup once an account exists, or Continue to Stripe if it does not.
  5. If Stripe needs an update, use Provide what Stripe needs. Check your status again after submitting it.

Understand what the status means

An unfinished setup means Stripe has not yet received everything it needs. Finish the saved setup rather than creating another account.

If Stripe is checking your details, allow time for its review and follow any requests shown on Stripe. GoodGrid cannot approve identity documents or override a Stripe rejection.

If Stripe rejects your account, contact Stripe support about the decision. GoodGrid cannot override it; do not create a replacement account to bypass the restriction.

If we cannot check the status, choose Check again. You can try later if Stripe is temporarily unavailable. This is not proof that your account was disconnected.

Being able to accept payments and being able to receive bank payouts are different checks. Payout timing depends on Stripe, your account, country, bank and any outstanding requirements; it is not necessarily immediate.

If you chose the wrong country or cannot continue

Choose Use a different country only when GoodGrid offers it. Read the confirmation: the existing Stripe account will not be deleted. Once details have been submitted or an account is in use, do not create a replacement account to work around a problem.

If the page says we need to check your setup, contact GoodGrid support. We will check the saved attempt before you try again, so you do not end up with two accounts.

For a disconnected account, restore the same connection through the option shown or contact support. Disconnecting Stripe does not move campaign funds or automatically change saved payment destinations.