Contact GoodGrid

Email support@goodgrid.io for help using GoodGrid. Include the campaign link, what you were trying to do and the message you saw. A screenshot and your device or browser name help us understand the problem.

If a payment appears pending or you are unsure whether it completed, contact us before trying again. Tell us roughly when it happened and which campaign it was for. Never send passwords, full card numbers, security codes, bank details or Stripe sign-in codes.

Our help centre covers creating and editing campaigns, choosing a grid, connecting Stripe, sponsoring squares, adding logos and sharing your fundraiser. You can read the guides without creating an account.

For questions about how campaign funds will be used, prizes or an event, contact the campaign organiser using the contact details they have shared on their page. GoodGrid support can help with the platform itself.

GoodGrid is operated by Kelmoss Ltd, company number 15629688. Registered address: 124 City Road, London, EC1V 2NX, United Kingdom.

For privacy, accessibility or account enquiries, email support@goodgrid.io and explain what you need. Our privacy policy describes how GoodGrid handles personal information and how to make a request about your data.