An organiser handles sponsorship refunds
- Open your campaign's Payments report from the dashboard and identify the payment reference.
- Sign in to the connected Stripe account that received the sponsorship, and find that payment.
- Check the request and payment status, then use Stripe's refund controls if appropriate.
- Check Stripe for the refund's progress; contact support if GoodGrid's report does not match.
A refund does not put squares back on sale
Refund and dispute updates are recorded separately from gross fundraising. Sponsored squares are not automatically released for resale. A campaign total is not your bank balance.
A full charge refund returns the sponsorship and optional tip. Partial refunds are allocated proportionally between them, subject to rounding. Check Stripe for the actual refund amount and status.
Respond to a dispute on Stripe
Use Stripe's dispute notice, evidence requirements and deadline. Do not ignore it or assume a GoodGrid support message counts as a response to Stripe.
Your connected Stripe account is responsible for applicable refund, dispute and other processing costs under its Stripe agreement. Fees and treatment vary; check the transaction in Stripe.